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Throughout the website, the terms “we”, “our” and “us” refer to Sweetzone only.

Before using/browsing the website ( please read the following Terms & Conditions carefully as they set out the rules for your use of the site. By using this website, you accept that you agree and comply with the Terms & Conditions that are set out below. If you do not agree to all of the Terms & Conditions, you must not access or use this website.

By visiting/purchasing from Sweetzone, you agree to be bound by the Terms & Conditions stated below, please read these carefully before use.


Changes to These Terms

We reserve the right to change the Terms & Conditions at any time. The revised Terms & Conditions will be posted on the website and it is your responsibility to check these each time you visit to ensure you are aware of any changes.

By using the website after reading any changes in the Terms & Conditions, you agree and accept the new changes.


Other Applicable Terms

The following also apply:

a)    Privacy Policy – These state the terms that we process the data provided to us by you. Information on cookies used on the website are explained in this section.

b)    Returns Policy – The Returns Policy sets out the terms on which we accept returns back from you.

c)    Shipping Policy– The Shipping Policy states the terms on which we post our products out to you once an order has been placed.


Accessing the Website

Your access to the website is permitted on a temporary basis.

Changes to the website may be made without any notice. We cannot guarantee that the content on the website will be available at all times. Sweetzone is not liable, if for any reason, the website is unavailable to you for any period of time.

You are responsible for making arrangements to view the website and are responsible for those who access our website through your connection. The people using your connection to gain access to this website must also comply with these Terms & Conditions.


Acceptable Use

You cannot and may not allow yourself or others to change or modify, decompile, reverse engineer, decrypt or interfere with any of the components of this website.

You agree to use the website on the basis that you do not intend to cause damage, interrupt or impair the functioning of the site.

You shall not breach or attempt to breach the security of this website.

You may not use a false identity, someone else’s details without their knowledge or mislead us of any content.

Use of the website in breach of the T&C’s may give rise to a claim for damages/or be a criminal offence.

This website is UK based, other countries may have different laws on the use of the website. Those who choose to access the website do so at their own risk and are responsible for compliance with any other local laws.

Sweetzone will not be responsible for any loss suffered as a failure of the correct anti-virus software not being installed on the computer used.

We will not tolerate any racist, political, provocative, foul or any language deemed to be inappropriate on our website or social media platforms. Any persons that cannot adhere to this will be reported and blocked from our social media platforms and removed from our mailing list.


Intellectual Property Rights

Sweetzone is the sole owner of all of the materials published on this website including design, images, videos, text, artwork, graphics, photographs, illustrations, audio clips. All rights are reserved.

You must not download and modify any paper copies of the website or use any images, graphics, text separately from the accompanying text. Our images, photographs, text must always be acknowledged if used. Sweetzone and the authors should always be acknowledged.

You are not permitted to use the website or any of its content without obtaining consent from us.

The trademarks, service marks, graphics and logos used in connection with this Website are trademarks or registered trademarks of Sweetzone only.


You are granted no right or licence with respect to any such trademarks or service marks and any unauthorised use is strictly prohibited.


Price & Payments

The prices of our products will be quoted on our website at all times. Any incorrect prices will be rectified as soon as they are noticed. Any customers who have purchased at the incorrect price will be charged the price applicable on the date of dispatch of the product.

Changes to product prices/delivery prices can be made any time without prior notice.

Products will only be dispatched and posted out once full payment has been made for the product and delivery.

We reserve the right to cancel your order at any time and refund you back the full amount paid.


Payment for delivery must be made at the time of ordering. 

Any orders placed after 2pm (Monday-Friday) will be moved over to the next working day and dispatched. 


Please note that orders placed on Saturday/Sunday will be processed and dispatched on the next working day.



We can deliver our products to all addresses within the United Kingdom.

Sweetzone currently deliver orders through DPD/Royal Mail. Please note that delivery times within Mainland UK are typically 48 hours after dispatch. This time may vary due to stock availability, delivery address and circumstances beyond our control.

The following may take 2-5 working days for delivery due to their locations:

  • Scottish Highlands

  • Northern Ireland​

Once we start International deliveries, we will make this information known on our website and through our social media platforms.

In the event of deliveries being made internationally, our timescale is anywhere from 10-15 days from dispatching.

We have the right to change our method of delivery at any time without prior notice.

Sweetzone will not be liable for any delay in the delivery of products. It is the responsibility of customers to notify the courier company and us within 7 days of your expected delivery date. Failure to do so will result in no further action being taken by us.



If you wish to cancel your order, please make us aware within 24 hours of placing your order. If your order has already been processed, even within the 24 hour period, we cannot refund or cancel your order. We cannot refund on any items once they have been processed out. Please see our Returns Policy.

To cancel your order you must email us with your order number at to let us know you would like to cancel/amend your order. If your product has not been processed, we will refund your money which should be back into the account used to pay with within 3–10 working days.


We pride ourselves in selecting only the best items to be sent out to our customers, if however you are not entirely satisfied with the products sent to you please contact us with your order number, photographic evidence and further information. Please get in touch within 10 working days of your order being delivered to you.

Please note that as much as we take extra care in packing our products, sometimes the tubs may get damaged during transit in which case we would suggest buying our bags. 


Our Liability

Content, products and services provided in our products are provided by third parties and we may provide links to certain third party websites. We have little or no control over, and within reason are not responsible for examining or evaluating the content or accuracy of any such third party products or websites. We therefore do not warrant, endorse or accept any liability or responsibility for any third party products, materials or websites, or for any other materials, products or services of third parties.


Please note that all images of our products on our website are for illustrative purposes. We will do our best to make sure our products are a fair representation of the products, however we cannot guarantee this. Also note that the images of products on our website may not be representative of the actual size of the products.


We cannot guarantee to always have each and every product in stock at all times. Stock that is unavailable will be clearly stated as Out of Stock and will be updated when it is in stock again. We reserve the right to change any products and/or descriptions throughout our website.


If, for any reason, we need to change or alter any products that have been ordered by you, we will notify you as soon as possible and will not process your order until you confirm that you want us to proceed.


Where circumstances are beyond our control, we will not be held liable for lack of performance or the unavailability of this website.


We will not be liable to any user for any loss or damage, whether in contract, delict (including negligence), breach of statutory duty, or otherwise, even if foreseeable, arising under or in connection with:


i) use of, or inability to use, the Website; or


ii) use of or reliance on any content displayed on the Website.


Please note that we only provide the Website for domestic and private use. You agree not to use the Website for any commercial or business purposes, and we have no liability to you for any loss of profit, loss of business, business interruption, or loss of business opportunity.


We will not be liable for any loss or damage caused by a virus or other technologically harmful material that may infect your computer/device due to your use of the website.


No Waiver

No delay or failure by us exercising any of our rights under these Terms and Conditions will constitute a waiver of that right or any other rights under these Terms and Conditions.


Indemnity by You

You will be liable for any loss or liability arising from or in relation to any breach of these Terms and Conditions or of any applicable laws and accordingly agree to indemnify Sweetzone for any such loss or liability.


Governing Law & Jurisdiction

The Terms of Use shall be governed by and construed in accordance with the Law of England & Wales. Disputes arising in connection with these Terms of Use and/or any use of the Website shall be subject to the non-exclusive jurisdiction of the English Courts.


Contact Us

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This privacy policy sets out how Sweetzone uses and protects any information that you give to us when you use this website. Sweetzone is committed to ensuring that your privacy is protected. Should we ask you to provide certain information by which you can be identified when using this website, then you can be assured that it will only be used in accordance with this privacy statement. Sweetzone may change this policy from time to time by updating this page. You should check this page from time to time to ensure that you are happy with any changes. This policy is effective from January 2020.


What We Collect


We may collect the following information:


  • Your name

  • Contact information including email address/ phone number

  • Demographic information such as postcode

  • Preferences and interests

  • Other information relevant to customer surveys and/or offers


What We Do With The Information We Gather

When you order our products, we need to collect certain information from you; your name, email address, the delivery address & your phone number.  This information is then used to process your order and it allows us to contact you to notify you of the status of your order if necessary.


Internal Record

We may use the information to improve our products and services. We may periodically send promotional emails about new products, special offers or other information which we think you may find interesting using the email address which you have provided. We do not share customer details with any 3rd parties.



We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online.


How We Use Cookies

A cookie is a small file which asks permission to be placed on your computer’s hard drive. Once you agree, the file is added and the cookie helps analyse web traffic or lets you know when you visit a particular site. Cookies allow web applications to respond to you as an individual. The web application can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences. We use traffic log cookies to identify which pages are being used. This helps us analyse data about web page traffic and improve our website in order to tailor it to customer needs. We only use this information for statistical analysis purposes and then the data is removed from the system. Overall, cookies help us provide you with a better website by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us. You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. This may prevent you from taking full advantage of the website.


Links To Other Websites

Our website may contain links to other websites of interest. However, once you have used these links to leave our site, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question.


Controlling Your Personal Information

Our website may contain links to other websites of interest such as social media. However, once you have used these links to leave our site, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question.

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