Frequently Asked Questions

Are Your Products Vegan?


Some of our products are Vegan. Please see the 'Dietary Information' drop down box on each product page to see if the sweets are suitable for a Vegan and/or Vegetarian diet. If you have any further questions regarding any ingredients or allergens, please feel free to email us buy submiting an enquiry through the Contact Us page.




Are Your Products Gluten Free?


We have some products that are Gluten Free. Please see the 'Ingredients' drop down menu on each product for allergens.




Are Your Products Dairy Free?


We have some products that are Dairy Free. Please see the 'Ingredients' drop down menu on each product for allergens.




Are Your Products Halal Friendly?


Yes! All of our products are Halal friendly. Halal is an issue of great importance for Sweetzone and for many of our customers. We take great care to ensure our products are free from non-halal gelatin, colours such as E120 (Carmine/Cochineal), and other haraam ingredients sourced from non-halal animals.




How Long Will My Sweets Last For?


We recommend that once opened, store the sweets in an air tight container to preserve them for longer. Our products are best enjoyed within 6 months of opening, but let's be honest, they taste so delicious that they will be eaten within days of opening!




How Much is Delivery?


If you order before 2pm (Monday-Friday), your order will be dispatched on the next working day. It can take anything from 2-3 working days for your package to be delivered to you. If your package has not arrived after 5 days please contact us and we will investigate further. Any orders placed on Saturday/Sunday will be dispatched on the next working day.




Do You Deliver Internationally?


At this moment in time we are not delivering internationally.




Will My Parcel Fit Through the Door?


Our products will not fit through a standard letter box and will need someone to receive the parcel, leave with a neighbour or in a safe place.




How Do I Cancel or Amend My Order?


If you would like to cancel or amend your order, please contact our Customer Service Team on info@sweetzone.co.uk as soon as possible and we will assist you further. We are unable to cancel any orders once they have been processed.




Do You Accept Returns?


If you have any issues with your product please notify us within 24 hours via email with your name and order number. As our products are perishable goods, we are not able to take them back. We pride ourselves in providing high quality sweets and will honour any problems or concerns with your order.




What If an Item is Unavailable/Sold Out?


We always have sufficient amounts of stock available. However, some of our more popular products may sell out if there are large orders. We will update this on our website as soon as the product is back in stock.




Can I Order a Larger Quantity of a Certain Product?


If you would like to order a larger quantity of your favourite sweets please use the Contact Us form with your requirements and we will get back to you.




Can You Provide as a Wholesaler?


Yes we can! Send an email to info@sweetzone.co.uk with your enquiry and we will get back to you with more information.




Have Any Other Questions?


If you have a question not listed in our FAQ section, please get in touch with us by filling out an enquiry form on our Contact Us page and we will get back to you.